We back every plan with a 7-day money-back guarantee. Here's how it works.
What qualifies for a refund
- Your eSIM failed to install on a confirmed-compatible device.
- No service was received in the destination country, after you completed troubleshooting.
- Speeds were far below the advertised network type and remained so after support assistance.
- You purchased by mistake and haven't activated the plan.
What doesn't qualify
- You used the plan to its full data allowance.
- Your device is not eSIM-compatible (please check before buying).
- Your device is carrier-locked, rooted, or jailbroken.
- You travelled to a country not included in the plan.
- More than 7 days have passed since purchase.
How to request
- Email contact@dodoesim.com from the address on your order.
- Include your order number and a brief description of the issue.
- A support agent will reply within 24 hours, and we review requests within 5 business days.
- Once approved, the refund hits your original payment method.
How long does it take?
- Review and decision — within 5 business days.
- Approved refunds are returned to your original payment method — typically 5 to 10 business days, depending on your bank.